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Frequently Asked Questions > Membership Information


  1. How can I become a member?

     
  2. I have lost my Membership ID & password, how can I receive another copy of my details?

     
  3. What are the conditions of your Membership program?

     
  4. Who can join the regency inn Hotels Membership program?

     
  5. How can I join the regency inn Hotels Membership program?

     
  6. Does it cost anything to become a regency inn Hotels member?

     
  7. How do I earn Member Dollars?

     
  8. When can I start to use my Member Dollars?

     
  9. What is the Current Account Balance?

     
  10. What is the Pending Account Balance?

     
  11. How do I redeem my Member Dollars?

     
  12. How much are my Member Dollars worth?

1. How can I become a member?

To join our Membership program and enjoy member rewards, exclusive specials and other benefits, please follow this link to our membership page.

2. I have lost my Membership ID & password, how can I receive another copy of my details?

To receive another copy of your Membership details, please fill out our Customer Service Form online and select 'membership inquiry'. Please provide the name the membership is under and the email address used when you first became a member.

3. What are the conditions of your Membership program?

To view the conditions of our Membership program, please click here for our Membership Terms and Conditions page.

4. Who can join the regency inn Hotels Membership program?

The regency inn Hotels Membership Program is open to any individual, corporation or club/society.

5. How can I join the regency inn Hotels Membership program?

There are 2 ways to become a member of regency inn Hotels:

a) By filling in and submitting the regency inn Hotels Membership Application form. You will receive your membership details and will be able to log in and make bookings as a member immediately.

or

b) By making at least ONE confirmed reservation through regency inn Hotels. Once the reservation is confirmed, we will send your membership details to you and you will be able to log in and make bookings as a member immediately.

6. Does it cost anything to become a regency inn Hotels member?

There are no joining or subscription fees regency inn Hotels membership is totally FREE!

7. How do I earn Member Dollars?

a) Each time you visit the regency inn Hotels site, and make a confirmed booking as a member, you will earn Member Dollars. Book for others and YOU earn more Member Dollars.

b) You can also earn Member Dollars through the "Refer a Friend" program available to all regency inn Hotels members. Simply refer family, friends or workmates to regency inn Hotels and earn Member Dollars when they book on the regency inn Hotels website.

 

How do I earn Member Dollars? Amount of Member Dollars earned
Each confirmed booking you make through regency inn Hotels Equal to 4% of total cash value* of the booking
Each confirmed booking made by you through the Last Minute section on regency inn Hotels Equal to 2% of total cash value* of the booking
First booking made by a person referred by you to regency inn Hotels through our "Refer a Friend" program 3 Member Dollars
For every subsequent regency inn Hotels booking made by a person referred by you, for a period of ONE year 2 Member Dollars
For every subsequent Last Minute Deals booking made by a person referred by you, for a period of ONE year 1 Member Dollars

* Example 1 - The total cash value of a booking you make is US$400. You will earn US$16 Member Dollars (ie. 4% of $400) for that particular booking.

* Example 2 - The total value of the booking you make is US$400. You paid $350 of this booking in cash and $50 as Member Dollars. You will earn US$14 Member Dollars (ie. 4% of $350) for that particular booking.

8. When can I start to use my Member Dollars?

You can start using your Member Dollars to pay for all or part of your future hotel bookings with regency inn Hotels as soon as you have accumulated a minimum of 1 (ONE) Member Dollar in your Current Account Balance.

9. What is the Current Account Balance?

Your Current Account Balance provides the actual amount of Member Dollars you have earned and which are available to be used as discounts in your future hotel bookings or redeemed for free hotel stays (if applicable).

10. What is the Pending Account Balance?

Your Pending Account Balance provides an estimated amount of Member Dollars you have earned. Each time a booking is confirmed, the amount of Member Dollars you have earned for that booking appears in your Pending Account Balance. The Member Dollar amount for each booking is finalised 30 days after the check-out date of that booking, after which the amount is transferred into the Current Account Balance and can be redeemed.

11. How do I redeem my Member Dollars?

When making a booking, if your Current Account Balance exceeds 1 (ONE) Member Dollar, you will be asked if you want to use all your Member Dollars to pay for part or all of the booking. If you choose to use your Member Dollars, the system will convert your Member Dollars into the currency used in your booking, using the daily US dollar exchange rate (as designated by regency inn Hotels) and subtract that amount from the total value of your booking. If you choose not to use your Member Dollars, they will be rolled over until next time you make a booking.

12. How much are my Member Dollars worth?

The current value of 1 (ONE) Member Dollar = 1 (ONE) US dollar (US$1.00)


 

 

 
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